Terms & Conditions
Simplicity and Respect. We make every attempt to keep our rules simple so everyone can enjoy a positive experience at our studio.
Client Attitude - we enjoy working with people who are coachable and have a positive outlook. Clients are encouraged to view each session as an opportunity to learn, grow and challenge themselves.
Equipment Etiquette – Equipment must be treated with care and respect. Dropping weights or carelessly handling the exercise equipment is not only dangerous but unacceptable as well.
Footwear - clean sneakers are required. Dirt and salt gets in the rubber flooring making it difficult for others to train around and to clean. Please wipe feet when you enter.
Payment - we accept cash, check and all major credit cards. All program payments are made up-front to reserve appointments in our schedule.
Renewal - renewal payments are due on the last session of the current program.
Scheduling Appointments - appointments are booked in advance and we prefer to keep the same appointment day and time whenever possible.
Cancellation - 24-Hours Notice is required to cancel a scheduled appointment or the session will be forfeited.
No-Show - a client "no-show" for an appointment is an automatic forfeited session.
Program Expiration - maximum time to complete the 3-session short course is 5 weeks. Maximum time to complete the 6-week training course is 8 weeks. Programs can be temporarily placed "on-hold" due to an unforeseen circumstance (ex. medical issue needing attention) with management approval.
Substitution - we reserve the right to substitute the Client's assigned Trainer if deemed necessary.
No Refund Policy - please enroll with us when you can commit to completing your program. If you choose to discontinue your training prior to completing your program, we will not refund any un-used sessions. Any sessions that are un-used 3-months after a program period has already expired will be forfeited.
Inclement Weather - Safety first. It is our policy to remain open during most periods of inclement weather. However, where extraordinary circumstances warrant, due to weather or other unforeseen interruption, we reserve the right to close the studio and reschedule appointments to a safer, more convenient day and time.